Privacy Policy
Last updated: 6 March 2026
This Privacy Policy applies to all personal information collected by Corvio Pty Ltd ("Corvio", "we", "us", or "our") via the website located at www.corvio.au (Website).
1. About Us
Corvio Pty Ltd
Brisbane, Queensland, Australia
Email: info@corvio.au
2. What Information Do We Collect?
The kind of personal information that we collect from you will depend on how you use the Website and interact with us. The personal information which we collect and hold about you may include:
name
email address
phone number
company name
business address
job title
IP address
browser type and version
time zone setting
browser plug-in types
operating system and platform
information about your visit, including pages viewed and navigation paths
length of visits to certain pages
page interaction information
methods used to browse away from the page
any information you provide when enquiring about our services, requesting a consultation, or otherwise contacting us
3. Types of Information
The Privacy Act 1988 (Cth) defines personal information and sensitive information.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
If information does not disclose your identity or enable your identity to be reasonably ascertained, it will generally not be classified as personal information and will not be subject to this Privacy Policy.
Sensitive information is defined in the Privacy Act 1988 (Cth) as including information or opinion about matters such as an individual's:
racial or ethnic origin
political opinions
membership of a political association
religious or philosophical beliefs
membership of a trade union or professional body
criminal record
health information
We generally do not collect sensitive information. If we do collect sensitive information, we will only use or disclose it:
for the primary purpose for which it was collected
for a secondary purpose directly related to the primary purpose
with your consent, or where required or authorised by law
4. How We Collect Your Personal Information
We may collect personal information from you whenever you:
submit information through the Website
complete an enquiry or contact form
request a consultation
communicate with us by email, phone or other means
otherwise provide information to us
We may also collect personal information through cookies and similar tracking technologies when you use the Website. These technologies may collect information such as your IP address, browser type, pages viewed, time spent on pages, navigation behaviour and interactions with the Website.
Where reasonable and practicable, we collect personal information directly from you.
In some circumstances, we may also receive personal information from third parties, including your representatives, service providers, referral partners, software platforms, or other parties connected with the services we provide. Where appropriate, we will take reasonable steps to make you aware of the information provided to us by a third party.
5. Purpose of Collection
We collect, hold, use and disclose personal information for purposes including:
providing and managing our services
responding to enquiries and consultation requests
communicating with you about our services and business
administering and improving the Website
maintaining client and prospect records
complying with legal and regulatory obligations
marketing our services where permitted by law or where you have provided consent
6. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy, including:
website hosting and IT infrastructure providers
analytics and tracking providers
CRM, ERP and business management platforms, including Odoo
email, communication and collaboration providers, including Microsoft 365
telephony and VoIP providers
software vendors, integrators and other technology providers involved in delivering services
subcontractors, consultants and professional advisers engaged to assist us
maintenance and support personnel acting in the ordinary course of their duties
other third parties where required or authorised by law
Because the systems and services we support may vary depending on client needs, we may also disclose personal information to additional software providers, platform operators, telecommunications providers, cloud service providers, and other service partners involved in delivering or supporting services.
7. Direct Marketing
We may use your personal information to send you information about our services, updates, insights or other marketing communications where permitted by law or where you have provided consent.
You may opt out of receiving marketing communications from us at any time by using the unsubscribe facility in our communications or by contacting us using the details below.
We do not use sensitive information for direct marketing.
8. Cookies and Analytics
The Website may use cookies and similar technologies to:
improve website functionality
analyse website traffic
understand user behaviour
support marketing and business operations
You can usually modify your browser settings to decline cookies, although doing so may affect the performance or functionality of the Website.
9. Security, Access and Correction
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.
We may retain personal information for as long as reasonably necessary for business purposes, legal obligations, record keeping, dispute resolution, enforcement of agreements, and ongoing relationship management. In practice, some personal information may be retained indefinitely unless we determine it is no longer required.
The Australian Privacy Principles:
permit you to request access to the personal information we hold about you in certain circumstances
permit you to request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information in certain circumstances
If you would like to request access to or correction of your personal information, please contact us using the details below.
10. Complaint Procedure
If you have a complaint about how we handle your personal information, please contact us using the details below.
We may request further information to clarify your complaint and will consider the matter in a reasonable timeframe. If we determine that your complaint is well founded, we will take appropriate steps to address the issue.
If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
11. Overseas Disclosure
Some of our service providers, subcontractors, software providers, cloud providers, telecommunications providers or other business partners may be located outside Australia, and your personal information may be stored, processed or accessed overseas.
It is not practicable to specify every country in which such recipients may be located, as this may vary depending on the services used and the needs of our business and clients.
Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, unless an exception under applicable privacy law applies.
12. GDPR
In some circumstances, the General Data Protection Regulation (GDPR) of the European Union may provide additional protection to individuals located in Europe.
However, our Website is not specifically directed at individuals in the European Union and we do not intentionally monitor the behaviour of individuals in the European Union for the purposes of the GDPR. Accordingly, the GDPR will not generally apply solely because a person located in Europe visits our Website.
13. Contact Us
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Corvio Pty Ltd
Brisbane, Queensland, Australia
Email: info@corvio.au